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FAQS

No! In New Zealand, we call them heat pumps, whereas other countries call them air conditioners. Heat pumps and air conditioners are the same thing! They use technology to cool and heat any space you desire – making it a versatile option for year-round climate control.

There are several factors to consider when determining what capacity heat pump you should buy. Here are some of the things you should consider:

 

  1. Size of the space

The size of the space to be heated and cooled is an important factor in determining the capacity of the heat pump. The larger the area, the larger the capacity heat pump that will be required to heat and cool it adequately.

 

  1. Climate

The climate in which the heat pump will be used is another important consideration. In areas with colder temperatures, a heat pump with a higher capacity will be required to maintain comfortable indoor temperatures during the winter months.

 

  1. Energy efficiency

Choosing a heat pump with high energy efficiency ratings is essential to help lower energy costs and reduce environmental impact. A higher-capacity heat pump may have lower efficiency ratings, so it is important to balance capacity with efficiency.

 

Generally, it is best to consult with professional heat pump installers like our team at Oxygen Air to determine the appropriate capacity heat pump for a specific space. 

We’ll consider all the relevant factors and recommend the best solution for your needs. This service is absolutely free!

Yes, they are, but it is still very important we visit your property to ensure complete compliance.

A ducted system (central heating) is an excellent solution for heating or cooling the whole house for ultimate comfort. You can easily control the climate of your home or business with the touch of a button.

 

A ducted cooling and heating system circulates warm or cooled air throughout your home through discreetly placed vents. The air conditioning unit is put in your roof cavity or underfloor space and connected to each room in your house through discreet ducting, making it suitable for installation in both new and existing homes. Air enters each area through one or more discreet grills or diffusers (vents), allowing you to maintain your ideal temperatures.

There are multiple benefits to ducted air conditioners and ducted heat pump systems.

 

A ducted system is a great way to cut costs on your electricity bills because you get to control the rooms you heat or cool in your home. Another bonus is you won’t have to worry about bulky heat pump units within your home since each unit is installed within the roof or underfloor cavity. There’s no need to worry about any noises – a ducted system is exceptionally quiet.

Like cars need regular maintenance service every 12 months, so does any HVAC unit. Ducted systems in both homes and businesses ideally require annual maintenance to function at peak efficiency. The ducts in your home should be cleaned and maintained annually, at the very least.

More popular and affordable than ever, a central or ducted heat pump solution in your home or commercial building is the bee’s knees! Heating and cooling your home or office has never been easier or more comfortable. Our dedicated ducted heat pump specialists are in Auckland, Waikato, the Bay of Plenty and Rotorua. We will ensure you can warm or cool your home or office with a touch of a button to provide comfort for your family or staff all year round.

 

Central/ducted systems can be installed during the construction of your home or building or retrofitted, provided there is sufficient space in the roof or underfloor. Running costs of your ducted heating/cooling system are amongst the lowest compared to other heating options.

Light commercial air conditioning systems are made for small to medium-sized commercial spaces. This type of air conditioner is typically used in retail stores, small offices, restaurants and other similar spaces.

The cost of light commercial air conditioning depends on several factors. Factors such as size, the commercial space’s layout and the installation’s complexity.

 

If you want an accurate cost estimate, get a free quote here.

Yes, light commercial air conditioning systems are designed to provide both heating and cooling. This helps maintain a comfortable and consistent indoor climate throughout any season of the year.

Light commercial and residential air conditioning systems have some essential differences, including cooling capacity, scaling, code and regulation compliance, and maintenance.

 

To determine the specific requirements and appropriate system selection for your light commercial space, talk to our team at Oxygen Air.

Yes, heat pumps are generally considered energy-efficient heating and cooling systems. Heat pumps transfer heat from one place to another rather than generating heat directly. In heating mode, they extract heat from the outside air and transfer it into the indoor space. In cooling mode, the process is reversed, and they extract heat from the indoor space and release it outside.

Heat pumps require regular maintenance for several reasons; this includes maintaining optimal performance, durability and longevity. It’s recommended to have a professional technician to service your heat pump annually.

Installing a heat pump is a complex task that typically requires professional expertise. Heat pump installation involves various technical aspects, which can be challenging for someone without knowledge and experience.

 

While DIY installation may seem like a cost-saving option, it can lead to safety risks, legal complications, and potential problems. Hiring a qualified HVAC professional who can ensure a proper, safe installation and comply with local regulations is highly recommended.

Yes, of course. Our trained professionals will ensure the heat pump installation complies with the Healthy Homes Standards.

The lifespan of an air conditioner depends on many factors, such as the quality of the unit, usage, maintenance and environmental conditions. However, a well-maintained air conditioner can last up to 10 to 15 years or even longer with proper care.

 

Regular maintenance is recommended to prolong your air conditioner’s life. This includes cleaning the coils and replacing the air filters.

Yes, you can use your air conditioner for heating in winter.

They don’t need to be changed at all! However, you should check and clean the filters regularly. Check your user manual or seek guidance from professional technicians like our team at Oxygen Air for recommendations.

Heat pumps require regular maintenance for many reasons, including optimal performance, durability and longevity. It’s recommended to have a professional technician service your heat pump annually.

OUR CUSTOMER REVIEWS

Andrew McLeod
Andrew McLeod
2023-12-04
Really good installation and advice, helpful support. We love the heat pump.
John Parker
John Parker
2023-10-09
As a previous customer of Oxygen Air I immediately went back to them when we needed 2 units installed at 2 properties. My phone call was answered in a friendly and professional manner, and this was to be my ongoing experience with all the staff members I met. My take on Oxygen Air is they must be a good company to work for, who must appreciate the staff they have. I say this because every staff member I met was happy in their work and friendly throughout the time they were at our properties. The quality of work was excellent, and the installation teams gave me confidence in the best practices they used throughout the installs. I highly recommend this company for both quality of work and professionalism.
Anne White
Anne White
2023-09-03
The team from Oxy Air installed a heat pump for us last Thursday 31st Aug 23. Absolutely could NOT fault anything about their entire process. Dan came and did the quote and we received it on the spot. We did a comparison with another company and did not receive their quote until almost 3 weeks and two reminder emails later and a separate electrician turning up to quote that side of the job. With Oxy Air, everything Dan said would happen did happen. We accepted the quote. Dan submitted it. We had a call the next day from, Magda in the office called to discuss and confirm a date for installation which was going to be 5 days later. Ashley from the office then called the day before installation to make sure we still were happy with the team arriving the next day and confirming times. The next day the first van arrived and Damien talked to us about the installation and discussed the best place for it again and he started work. A short while later another van arrived with the electrician Rosco I THINK his name is and his apprentice and then a third van arrived with another installer. Super efficient! We could not have asked for better service. All of the guys were really friendly and cheerful. I think that the fact that the company handles everything with their own crew instead of out sourcing to an electrician makes the whole process so straight forward. Everything the company said would happen did happen exactly on time. Damien cleaned afterwards, even ran the vacuum round the carpet under the unit. All packaging and rubbish taken away. So we highly recommend Oxygen Air.
Courtney Wooller
Courtney Wooller
2023-08-31
Martin and his team are an absolute please to deal with. Very reliable, competitive and competent! 5 stars deserved! Nook
Ed Bell
Ed Bell
2023-08-18
Edit - I have updated my review to 5. Once the issue was sorted, it’s been a fantastic unit. After 10 days the unit stopped working. I called Oxygen Air for help and they told me it would be another week or so before a technician could come and look at it 🤷‍♂️ but it was good before that.
Mary Walsh
Mary Walsh
2023-08-07
From first inital contact, dealing with the Team at Oxygen Air was a breeze, reliable, friendly and efficient. Thank you to Tom and Kashmir for their timely installation, they also left everything tidy and I will now enjoy a comfortable and cosy home, thanks to the professional service and great communication from all the team. 10/10 🙌
Brett Perry
Brett Perry
2023-05-22
Good service. The consultant arrived on time. Gave me a quote with a choice of manufacturers and two weeks later the units were installed and a very tidy job. Thank you very much

Google rating score: 4.8 of 5, based on 409 reviews